Got an item you need to bring back? Here’s what you need to know.

New Merchandise

Online purchases can be returned

• The item must be in its original packaging
• Must include all original materials supplied with the product
• Must be unopened and uninstalled

Online Orders (Sending Returns to the Online Store C-ARMPOWER.COM)

• Customers are responsible for all shipping costs*
• Returns sent COD (Cash on Delivery) will not be accepted
• If you return an item you didn’t buy from us, you’ll have to pay shipping to have it sent back to you
• You must obtain an RMA
• Sign in or create account
• Select “My Orders” tab
• Select the “Return Items” option

*shipping charges are non-refundable

Core Returns

Return cores to C-ARMPOWER.COM (even if the original product purchase was online); you must have the packing slip or shipping confirmation email. Cores may also be returned directly to C-ARMPOWER.COM (customer pays shipping).

To send a core back, you must obtain an RMA (Return Material Authorization) from C-ARMPOWER.COM. If you need assistance, call Online Order Support.

• Sign in or create account
• Select “My Orders” tab
• Select the “Return Items” option

New Batteries

Batteries cannot be returned once installed for any length of time (unless tested by C-ARMPOWER.COM and found to be defective)

Batteries are not returnable once opened.

If possible, making a return C-ARMPOWER.COM at your convenience is the quickest, easiest and most economical solution.

You may mail your return to C-ARMPOWER.COM. If it is approved for a refund, the amount of the item will be credited back to the gift/credit/debit card originally used to purchase the product (usually within 1 to 3 business days after the product is received by the online store). We recommend shipping with a carrier that offers tracking, insurance and delivery confirmation (such as UPS or FedEx). If you use USPS mail, we require that you request USPS to obtain a signature at delivery time.

If you send us an item for refund that we don’t approve as a return, you will be required to pay shipping on that item in order to receive it back.

**For returns involving warranties or defects, products shipped in error, or products damaged in shipping, please send us an email via the Online Ordering section of the Contact Us page. Please be able to specify the order number for the product you wish to return and be able to provide a brief description of the nature of the problem with the product. An Online Order Support agent will assist you with the return and provide a Return Code RMA and prepaid return shipping label (if applicable) via e-mail.

All returned merchandise is subject to inspection and approval prior to credit being issued. Retail store credit will not be given; we will only refund the card/account used for the purchase, so please retain gift cards until your entire transaction is complete. Modified parts are not eligible for return.